Frequently Asked Questions
Everything you need to know about your CENDRÉ experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders, while international delivery can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless faulty.
What materials are used in CENDRÉ jewelry?
Our pieces are crafted using high-quality materials including 18k gold plating over stainless steel or sterling silver, designed to be water-resistant and tarnish-free.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your package's progress.
Do you offer a warranty on your products?
Yes, all CENDRÉ items come with a 6-month manufacturing warranty that covers any defects in materials or workmanship from the date of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' services like Afterpay and Klarna.